Process Optimization

Mortgage and title companies stand to benefit from continuous Process Optimization. Simply put, the value-add of process optimization is increased efficiency. Whether you are a small start-up or a high volume provider, you must understand that as your processes become more efficient, you will see direct, positive impact on your bottom line. 


A process is defined as a collection of related, structured activities or events that produce a service or product. Years ago, the emphasis on process improvement was to fine-tune the human activities within your business process. Today, experts in the field recognize that you can only improve human activities so much.


Over the last ten years, real estate service providers looking to optimize their business processes have tried many different methodologies. Many have succeeded in improving their processes, but over time they have reached a point of diminishing returns. Many, mistakenly, believe that they have squeezed out as much efficiency as possible. The wisest, however, recognize that continuous Improvement through daily Process Optimization is the key. 


Mandrien Consulting Group can help you implement procedures that help you improve processes daily. In the consulting industry, this is formally referred to as Business Process Management (BPM).


Savvy real estate service providers have tried many disciplines to improve their processes. Some companies have only informal, unwritten methods in place to improve their processes. Others have embraced groundbreaking tactics like Six Sigma. The Six Sigma methodology entails five steps toward process improvement. The shorthand for these five steps is DMAIC, which stands for Define, Measure, Analyze, Improve and Control.


How it Works


Clearly, the objective of process optimization is ‘improvement,’ but this is also a vague goal. How do you know when you have succeeded? Mandrien recommends that you begin by mapping out your current processes as mathematically as possible.


Our team of experts will help you define the steps of your processes and measure how long each process takes to complete. Having this initial data will allow you to track improvements and results in a quantifiable manner. 


One thing that all companies have in common is that change happens. Your plan for improvement must be capable of adapting to change so that your company can remain flexible and competitive.


It is often useful to create a dedicated team for Business Process Development; Mandrien can show you how to establish such a team.


Process Automation


After documenting a process, you may elect to automate it, freeing up human capital for activities that require more intellectual power. Why should a human perform an activity that software can do more quickly and efficiently?


It is important to realize that activities can be differently automated based on whether they are “local” or “global.”


Local Automation


It is fairly simple to automate steps within a single software environment. Programs can be implemented that operate on “if, then, else” logic. For example, if an activity goes well, the software would push a task on to a certain step. If it goes poorly, it would travel to a different step. “If, then, else” logic is extremely useful in process automation. This is just one example of Mandrien’s expertise in the field. 


Global Automation 


More complex or “global” activities may be automated via integration between your enterprise software packages. This allows the BPM software to read/write into some other enterprise software or even run a program within another software system. This is a single example of the myriad considerations Mandrien will explore when helping your company effectively automate its processes.


Benefits of Process Optimization


The benefits of Process Optimization when deployed effectively include increased efficiency and improvement in the following business goals: 


             Reducing costs

             Shortening cycle times

             Shortening audits

             Increasing throughput

             Improving quality

             Improving morale

             Producing a competitive advantage


Process Optimization is a complex task that involves mapping out a detailed picture of your company and systematically pinpointing areas for improvement within your technology, outsourcing, automation and human capital systems.


Let Mandrien Consulting Group’s Process Optimization Team help you increase efficiency and boost your bottom line. Schedule a free one hour meeting or a call today.